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What to Expect

Thank you for allowing us to participate in your care. Our goal is to provide you with the very best care and service.

The information below is very important for your first office visit. You can also download a copy of the instructions.

If you have any questions in advance of your appointment, please call (312) 942-6644.


Please bring the following documentation to your first office visit:

  • Most recent copy of your insurance card
  • Valid State I.D. or Driver’s License
  • Most recent copy of your MRI/CT/X-Ray in a CD along with the written reports
  • Completed Neurosurgery forms (which are provided in the mailed packet)
  • A current medication list
  • Primary care physician and referring physician information



Upon arrival to your first appointment, you will be checking in at the front desk with one of our Clinic Coordinators. The Clinic Coordinator will walk you through the registration process and provide you with any applicable paperwork that needs to be completed. Please keep in mind that your appointment may take up to 2 hours, depending on whether or not surgery is recommended at the time of your comprehensive visit.

After you have been checked in, the Clinical Coordinator will ask for your CD with images, which they will upload into the Rush computer system. If it’s determined during your visit that you require surgery, you may be asked to leave the CD with the surgeon.


A Medical Assistant will come out into the waiting room and call your name. When the Medical Assistant takes you back to the exam room, they will take your vital signs (weight, blood pressure, heart rate and temperature). The Medical Assistant will also take a review of your history, which they will enter into the electronic medical record (including your past medical history, surgical history, allergies, current medications, as well as your pharmacy information). The Medical Assistant will then collect your CDs/films, reports, and the forms you were given at the time of check-in.

Physician and Clinical Team:

During your clinic visit, you may meet with a member of the clinical team prior to meeting with the Neurosurgeon. Team members may include a Nurse Practitioner, Registered Nurse, Fellow, Resident, or Medical Student. The Neurosurgeon, who is responsible for your care, will then meet with you for examination and consultation to discuss the treatment options for your diagnosis. This will last approximately 30-60 minutes.

If surgery is recommended, the procedure will be clearly explained to you, including risks, benefits and alternatives. If you choose to proceed with the surgery, you will then proceed to Pre-Operative Scheduling for additional instructions from a member of the clinical team.

Please note that not all conditions require surgery. If this is the case based on your condition, the Neurosurgeon will provide the best recommendation for alternatives to surgical treatment. This may include observation, pain management, and/or referrals to other specialists.

Pre-Operative Scheduling:

If surgery is recommended, a member of the clinical team (Nurse Practitioner, Registered Nurse or Medical Assistant) will review the pre-operative scheduling process with you and will also do a comprehensive review with a pre-operative packet. This packet will explain everything about what you need to do in preparation for your surgery and what you can expect on the day of your surgery. You will also be provided with pre-operative orders, which may include additional imaging orders if required by the Neurosurgeon. You will be able to take the pre-operative packet home with you.

Check Out:

Before your departure, please remember to stop at the front desk and check out with one of our Clinical Coordinators. Please don’t hesitate to ask if you have questions and please remember to do the following before you leave the clinic:

  • Pick-up your After Visit Summary
  • Receive your My Chart activation code
  • Drop off your satisfaction survey on how we can improve your next appointment
  • Have your parking ticket stamped (please note that we can ONLY stamp the Parking Garage located on Paulina and Harrison)

Thank you for choosing the Rush Department of Neurosurgery as your healthcare provider.